Frequently Asked Questions
Find answers to common questions about Tikitaka and how it can help your fitness business grow
General Questions
Yes, you can start with a free plan suitable for small and new businesses, and you can upgrade at any time
No, you can stop future renewals at any time, and your data remains available for export
Yes, we provide customer support in Arabic, Hebrew, and English
In many cases, we can help import customer lists and basic data to facilitate the transition
Your clients can use the website or the app, or both, depending on the plan you choose
Yes, absolutely! and it's not just a landing page, but a full dynamic controlled website, with everything you need to grow your business. this will also makes your clients life much more easy - click here to see demo site
Operational & Business
Setting up is simple - create an account, add your business details, configure your services and pricing, and you're ready to go. Our onboarding wizard guides you through each step.
Tikitaka handles all payment processing automatically. Clients can pay via credit card, and invoices are generated automatically. You receive payouts directly to your bank account.
Yes, we support importing client data from spreadsheets and other systems. Our support team can help you migrate your existing data smoothly.
Subscriptions are renewed automatically based on your configured billing cycle. Clients receive reminders before renewal, and failed payments trigger automatic retry attempts.
Yes, depending on your plan, you can add multiple trainer accounts with customized permissions. Each trainer sees only their relevant schedule and clients.
Use our intuitive calendar to create classes, set capacity limits, manage waitlists, and handle recurring sessions. Clients can book directly through your website or app.
Technical & Security
Yes, we use industry-standard encryption and security measures. All data is stored securely on cloud servers with regular backups and strict access controls.
Tikitaka provides integrations with popular tools and services. Our API allows custom integrations for advanced use cases.
You can cancel anytime from your dashboard. Your data remains accessible for export, and there are no cancellation fees or long-term commitments.
Yes, you can manage your business from our responsive web dashboard on any device. Your clients get a dedicated branded mobile app for booking and payments.
You get a fully customizable website with your branding, colors, and content. It includes online booking, class schedules, and payment processing - all managed from your dashboard.
We offer email support on all plans, with priority and live support on higher tiers. Our support team is available in English, Hebrew, and Arabic.